When it isn't written down, it says so.
If nothing you can open supports an answer, you get a clear not found and the closest document it did find, instead of a confident guess.
Can I work remotely from abroad for a month?
I couldn't find a policy on remote work from abroad in the documents you can access. The closest is the Travel Policy, section 2, which covers business travel only.1
[1] Travel Policy 2025, section 2 "Scope", page 3
Only from your documents. Only documents you're allowed to open.
What triggers it.
Not found is returned when no passage is relevant, when passages mention the topic but don't answer what was asked, or when the only relevant document is one the person can't open.
The closest match, explained.
Where it helps, the nearest document is named with a plain note on what it does and doesn't cover, so the person knows where to look next.
No general knowledge mixed in.
Answers never fall back to what a typical company does. A policy question gets your policy or a not found, nothing in between.
Details.
| Behaviour | Not found with closest accessible document |
| Restricted matches | Never named |
| Admin view | List of not found questions on Company and Enterprise |
| Available on | All plans |
Works well with.
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Where is our travel reimbursement policy?
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